Company Name: ROCHES AUX LOUPS DIFFUSION Trade Name: LANDERS SHOP Legal Status and Share Capital:
SAS ROCHES AUX LOUPS DIFFUSION Registered Office: 208 rue Louis Armand Postal Code: 78955 City: Carrières-sous-Poissy Country: FRANCE Phone: 0176472200 Email: contact@landers-shop.fr Website: www.landers-shop.fr
The Landers Shop website is owned by the company Roche aux Loups Diffusion, an SARL with a capital of 10,000 euros. The company is registered with the Versailles Trade and Companies Register.
ROCHES AUX LOUPS DIFFUSION
Registered Office: 208 rue Louis Armand, 78955 Carrières-sous-Poissy
Siret Number: 500 767 280 00034
Intra-Community VAT: FR93500767280
Website Development: Equirodi SAS, an online equestrian ads and saddlery platform.
Preamble
The website www.landers-shop.fr is the property of ROCHES AUX LOUPS DIFFUSION in its entirety, along with all associated rights. Any reproduction, in full or in part, is subject to the permission of the owners. However, hypertext links to the site are authorized without specific request.
- Acceptance of Conditions
The customer acknowledges having read, at the time of placing and confirming their order, the general terms and conditions of sale displayed on this screen and expressly accepts them without reservation.
These general terms and conditions of sale govern the contractual relationship between ROCHES AUX LOUPS DIFFUSION and its customer, with both parties accepting them without reservation.
These general terms and conditions of sale shall prevail over any other conditions contained in any other document, unless there is a prior, express, and written deviation.
- Products
Photographs or drawings illustrating the products are published for informational purposes and are not contractual. In no event shall the liability of ROCHES AUX LOUPS DIFFUSION be incurred for any errors that may have occurred.
- Ordering
Automatic registration systems (online) are considered as proof of the nature, content, and date of the order. ROCHES AUX LOUPS DIFFUSION confirms the acceptance of the order to the customer at the email address provided by the customer. The sale will only be concluded upon confirmation of the order by email from our services to the buyer, by email or in their customer account (my account).
ROCHES AUX LOUPS DIFFUSION reserves the right to cancel any order from a customer with whom there is a dispute regarding payment for a previous order. The information provided by the buyer when placing the order is binding on them; in the event of an error in the recipient's contact details, ROCHES AUX LOUPS DIFFUSION cannot be held responsible for the inability to deliver the product.
- Delivery of Customer Orders
After confirmation of the order by our services, ROCHES AUX LOUPS DIFFUSION undertakes to deliver to its carrier all ordered and available references* in its premises within a maximum period of 48 working hours (excluding supply lead times)*
*Supply lead times: we depend on the stocks and stock management of our suppliers, and it may happen that our suppliers no longer have the desired item and need to order it from their suppliers, which may take time. You are automatically notified when an item exceeds a supply lead time of more than 15 days. This information is updated only in the My Account/My Orders/Order Status section.
ROCHES AUX LOUPS DIFFUSION undertakes to deliver the order to the address provided by the customer.
For deliveries outside of metropolitan France, the customer undertakes to pay all taxes due for the importation of products, customs duties, value-added tax, and any other taxes due under the laws of the country of delivery. ROCHES AUX LOUPS DIFFUSION is automatically released from any legal liability if the taxes are not paid by the customer.
All orders placed with ROCHES AUX LOUPS DIFFUSION are intended for the personal use of customers. Customers or recipients of the products are prohibited from partially or fully reselling the products.
Delivery is made within the time slot specified by the postal services or the carrier of the delivery country.
Any delays in delivery do not give the buyer the right to claim damages from the company.
In the case of a technical product, the customer shall take particular care to check the proper functioning of the delivered device and to read the user manual provided.
In case of visible defects, the buyer has the right to return the product under the conditions specified in this document.
Events considered as force majeure releasing the company from its obligation to deliver include war, riot, fire, strikes, accidents, and the impossibility of being supplied.
CAUTION: Do not accept a damaged package (box with visible signs of opening and/or damage). IT MUST BE REFUSED AND RESERVATIONS MUST BE MADE WITH THE CARRIER – Example: DAMAGED BOX and NAME OF THE MISSING OR DAMAGED PART. Remember to take photos.
If a damaged package is accepted without reservations and with a signature, it cannot be subject to a claim with the company, the publisher of the www.landers-shop.fr online sales site.
Due to availability and supply lead times, an order may be delivered in multiple shipments to the customer.
If the customer wishes to receive part of their order before the end of the 30-day period due to force majeure, their order will be sent to them.
Case 1: The balance of their order will be sent to them as soon as the missing items are received at our premises, and the shipping costs will be at the buyer's expense before the 30-day period.
Case 2: The balance of their order will be sent to them as soon as the missing items are received at our premises, and the shipping costs will be borne by the company after the 30-day period.
- Right of Withdrawal
You have 14 working days (from the receipt of the items) to form an opinion.
In case of exchange or refund, return the new item(s) in their original, intact packaging, with all possible accessories, user manuals, and documentation, following the procedure by clicking here.
In case of exercise of the right of withdrawal, the company is obliged to refund the sums paid by the customer, free of charge, except for return costs. The refund is made within a maximum of 30 working days.
- Displayed Prices
The prices are expressed in euros. The price indicated on the product sheets does not include transportation.
The price indicated in the order confirmation is the final price, expressed including all taxes and including VAT for France and EU countries.
This price includes the price of the products, handling, packaging, and product storage costs; transport and delivery costs are additional, except for special mentions.
ROCHES AUX LOUPS DIFFUSION reserves the right to modify its prices at any time.
Prices are not retroactive; during promotions, special operations, and private sales, prices may be lower than previous prices, and they are not subject to refunds.
- Payment
The price invoiced to the customer is the price indicated on the order confirmation sent by ROCHES AUX LOUPS DIFFUSION.
The price of the products is payable in cash on the day of the effective order.
Payment is made by credit card bearing the CB logo, PayPal, or bank transfer.
Online payment allows you to pay via a secure banking server.
Your credit card number is directed to the bank's servers, and your payment is made directly to a bank in a secure environment, bypassing the store's server. This is especially important because your card details are known only to our banking partner.
The customer's order, once validated, will only be considered effective when the relevant bank payment centers have given their approval. In case of bank refusal, the order will be automatically canceled, and the customer will be notified by email.
Furthermore, ROCHES AUX LOUPS DIFFUSION reserves the right to refuse any order from a customer with whom there is a dispute.
- Disputes
This contract is subject to French law.
ROCHES AUX LOUPS DIFFUSION cannot be held responsible for damages of any kind, whether material, immaterial, or bodily, resulting from improper assembly, malfunction, or misuse of the products sold.
The same applies to any modifications to the products made by the manufacturers.
In any case, the liability of ROCHES AUX LOUPS DIFFUSION shall be limited to the amount of the order and shall not be liable for simple errors or omissions that may have persisted despite all precautions taken in the presentation of the products.
In the event of difficulties in applying this contract, the buyer has the option, before any legal action, to seek an amicable solution.
It is recalled that seeking an amicable solution does not interrupt the "brief period" of the legal warranty or the duration of the contractual warranty. It is also reminded that, as a general rule and subject to the assessment of the Courts, compliance with the provisions of this contract regarding the contractual warranty presupposes that the buyer fulfills their financial commitments to ROCHES AUX LOUPS DIFFUSION.
Claims or disputes will always be received with attentive benevolence, with good faith always presumed in the case of those who take the trouble to explain their situations. In the event of a dispute, the customer should first contact the company to seek an amicable solution.
Failing that, the Commercial Court of Versailles has sole jurisdiction, regardless of the place of delivery and the accepted payment method.
- Warranty
In all cases, the company cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country. The company's liability is always limited to the value of the product in question, valued at the date of sale, and cannot be the subject of recourse against the brand or the product manufacturer.
- Return of Goods
Any return of a part must be made within a maximum period of 30 days following the order, with the approval of the customer service or customer support, which can be reached directly on the Landers-shop website or by phone at 01 76 47 22 00 during opening hours.
A copy of the invoice must be included with the package. No credit will be issued for returns made outside of this protocol. Similarly, no returns will be accepted for parts that have already been assembled.
Return costs are at your expense unless approved by customer service or customer support by phone following an error on our part.
Refunds in case of withdrawal will be made using the same payment method you used (within 10 days): PayPal, credit card, or bank transfer.
Procedure:
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Returned items must be clean, unassembled, and in their original packaging. Keep the original packaging and repackage the part as neatly as possible.
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After approval from customer service or customer support, return the part at your expense to the following address:
Landers Shop 208 rue Louis Armand 78955 Carrières-sous-Poissy France
Return penalties will be applied for any non-compliant returns (e.g., missing part number on the item, missing packaging, etc.).
- Legal Information
The provision of personal information collected for the purposes of distance selling is mandatory, as this information is essential for order processing, invoicing, and warranty contracts. Failure to provide this information will result in the non-validation of the order.
In accordance with the "Data Protection and Freedom of Information" law, the processing of personal information concerning customers has been declared to the National Commission for Information Technology and Civil Liberties (CNIL). The customer has the right (Article 34 of the law of January 6, 1978) to access, modify, correct, and delete the data concerning them, which they can exercise with the company.
The company undertakes not to communicate, either for free or in return for compensation, the contact details of its customers to a third party without authorization.
